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Terms and Conditions

Last updated: March 2025

Service Marketplace Terms

Mekh is a platform that connects clients seeking car services with professional technicians. By using our platform, you agree to these terms.

Acceptance of Terms

By accessing, browsing, or using the Mekh platform (https://mekh.app), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Privacy Policy.

If you do not agree to these terms, please do not use our platform or services.

Platform Use

Our platform provides a marketplace for connecting clients with automotive service providers. We reserve the right to modify, suspend, or terminate any part of our services at any time.

Users must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services.

Technician Terms

Verification: All technicians must undergo verification processes including identity verification, skill assessment, and background checks.

Service Standards: Technicians agree to provide services professionally, use quality materials, and maintain appropriate certifications.

Insurance: Technicians are responsible for maintaining appropriate liability insurance for their business operations.

Pricing: Technicians set their own prices but must provide transparent quotes before commencing work.

Client Terms

Account Creation: Clients must create an account to book services and must provide accurate, complete information.

Booking Obligations: When booking a service, clients agree to:

  • Provide accurate vehicle information
  • Be available at the scheduled time
  • Ensure safe access to the vehicle
  • Communicate any special requirements clearly

Cancellations: Clients may cancel bookings with appropriate notice as specified in the booking terms.

Booking Terms

All bookings are subject to availability. Confirmation will be sent via email or SMS after a technician accepts the booking request.

Bookings may be rescheduled due to unforeseen circumstances. In such cases, all parties will be notified promptly.

Payments

Payments for services are arranged directly between clients and technicians. Mekh facilitates the connection but does not process payments.

Important: Mekh is a free platform for connecting clients with technicians. We do not charge any fees for using our service.

Liability

Mekh acts as a marketplace platform and is not directly responsible for the services provided by technicians.

Technicians are independent contractors and are solely responsible for the quality of their services.

We recommend clients verify technician credentials and discuss service expectations before booking.

Any disputes regarding service quality should be resolved directly between the client and technician.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Location: Nairobi, Kenya
Business Hours: Mon-Sat 9:00 AM - 6:00 PM